FAQ

Returns/Exchanges

All items are final sale, please note that all items are sold in "Vintage Condition". 
Please read item description carefully before purchasing for any defects, faults and measurements.

The beauty of vintage clothing is the age, wear, tears, holes and stains. The unique details on each rare find is part of the beauty when embracing previously loved clothing.

Store Pick Up 
Vancouver Community: Free In Store Pick Up option is available at check out. Your gem will be ready for pick up within 1 business day, you will receive a email notification to collect your treasure.

I just placed an order, when will it be shipped?
Your order will be processed within 1 business day and you will receive a confirmation email with tracking information once your order has been shipped. If you have placed an order on Saturday or Sunday your shipment will be shipped on Monday. Please check your spam for your email confirmation.

Can I cancel my order?
Orders cannot be cancelled.

I have entered an incorrect address what do I do now?
If you have misspelled or filled in an incorrect address, please let us know promptly via email at stoxxvintage@gmail.com and we can make the necessary corrections. Please note that if you do not notify us and your order has already been shipped that we are unable to change the destination, kindly confirm your address before placing your order to ensure accuracy 

How long does shipping take?
Orders are shipped via Canada Post and a tracking number will always be included. Regular mail in North America takes approximately 2-4 business days. International shipments your estimated time will be in your confirmation email, Please allow 4 to 14 business days if you are outside of Canada. Please note your local duties and taxes may vary.

I have a question that wasn't answered, can you please help?
Absolutely, we're happy to help, contact us stoxxvintage@gmail.com

 

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